Big Carpet’ Is Betting This New Floor Covering Will Get Americans to End Their Love of Hardwood
carpet cleaning , After presiding over 18 months of research and development, Keith Weinberger says he’s finally found the “generational change” needed to revive an industry two decades past its peak. “This will blow your mind,” he says. Weinberger is pitching a product called HOME Fresh that he says acts like a giant air filter. It’s 100% hypo-allergenic, stain-resistant and recyclable.
It’s also carpet.
The chief executive officer of Empire Today, one of America’s biggest carpet sellers, is abundantly aware that what he’s saying is hard to process. “I get it, me talking about new and exciting carpet is almost unbelievable,” he says. “It’s not credible, right?”
After dominating for decades, wall-to-wall carpet’s share of the floor-covering market has plummeted since the millennium—from about 60% of sales to roughly one third, according to Catalina Research. Blame Americans’ ardor for hardwood and tile—and the perception that carpet is so 1970s, ’80s or ’90s—pick your decade. Bedrooms still have lots of it, but carpet is disappearing from the center of the home—living, dining and family rooms.
“I get it, me talking about new and exciting carpet is almost unbelievable.”
“The negative image of carpet is because once upon a time carpet was used everywhere,” says Tyler Wisler, an interior decorator and television personality who appeared in HGTV’s “Design Star.” Wisler actually loves carpet— “it can be amazing”—but rarely recommends it because clients—Gen Xers especially—practically equate the product with a painful childhood memory. “A lot of people are like ‘why did you do that?”’
Design trends come and go, of course, but carpet is also perceived as hard to clean—“stain” pops up when you Google the stuff—and a magnet for allergens that can cause respiratory ailments. “At the end of the day,” says Aaron Pirner, who runs CAP Carpet Inc., a regional chain of floor-covering stores based in Wichita, Kansas, “they just don’t like the product.”
Weinberger, who came up at Procter & Gamble Co. before joining Empire in 2012 and rising to CEO two years later, is betting on research showing that people like the idea of carpet, especially its softness. From his days working on P&G brands like Tide, Weinberger learned to harness consumer insights to jump-start development of new features. The research was clear: Carpet was seen as harder to clean, which is a problem for people with messy kids and pets. That led to HOME Fresh, which appeared last year. In ads, Empire calls it the “carpet of the future” and explains: “If you or anyone in your family has asthma, allergies or you just want a cleaner home, chances are you think carpet is bad news—not anymore.”
If HOME Fresh catches on—the company says it’s already a top seller—the product could transform not just carpet’s reputation but Empire Today’s image as well. Founded 60 years ago in Chicago and now owned by the private-equity firm H.I.G. Capital, the company will be familiar to millions of America thanks to TV commercials that end with the jingle: “Eight hundred, five-eight-eight, two-three-hundred, Empirrrrre.” Weinberger, 47, sees HOME Fresh as an opportunity to transcend “the brand that has the commercials with the phone number.”
‘70s Shag to Imitation Wood
Carpet appeared in the early 19th century but really took off during the post-war, suburban building boom. Americans constructed bigger homes—hello McMansions—and filled them with carpet, which was affordable thanks to factory automation. “W2W carpet” became a coveted bullet point in real estate listings. Lower production costs also helped the industry stave off globalization-fueled job losses and factory closures—a rare success story in U.S. textiles. While the industry has shrunk considerably, North Georgia is home to a number factories churning out the stuff.
Carpet has morphed over the years, from the yellow ’70s shag to the beige and taupe of the ’90s. It also became boring and ever-present—filling offices, hotels and airports—and often stood out only when stained. As with many products with enduring popularity, consumers eventually moved on. In the past decade, inflation-adjusted sales of wall-to-wall carpet sank $5 billion, according to Floor Covering News. In response, flooring companies created imitation wood and tile that cost a lot less. At first, these new “hard surfaces” looked fake, but now a category called luxury vinyl is almost indistinguishable from the real thing, mimicking the ridges and imperfections of tile and wood. It’s also really easy to clean.
The now-ubiquitous open floor plan accelerated carpet’s tumble. Homeowners came to expect a continuous surface flowing from family room to kitchen. The focus on the center of the home in countless HGTV shows gave the impression that Americans remodeled with nothing but granite, stainless steel and hard-surface floors. Farmhouse chic—popularized by HGTV star Joanna Gaines—uses lots of wood, even on the ceiling. Carpet is often mentioned on Zillow only if ripping it out will reveal hardwood.
Secret Odor-Neutralizing Mineral
Now, Empire Today hopes to innovate its way back into consumers’ good graces. Most carpet has three layers: fuzzy fibers on top, a backing made of crushed limestone and a foam pad on the bottom. HOME Fresh is one piece, made from recycled plastic that’s been re-purposed into polyester yarn. That means it’s hard to stain and doesn’t absorb moisture, helping prevent mold and mildew. Its thinness also makes it more breathable, so a vacuum sucks up more pet dander and dirt than from traditional carpet. Empire’s 1,100 salespeople, who make about half a million home visits a year, also tout a secret infused mineral that the company claims helps neutralize odors.
Empire is one of several companies trying to revive carpet. Mohawk Industries, which partnered with Empire on HOME Fresh, is also pitching “permanent stain resistance” and “sustainable softness.” Engineered Floors promises color that never fades. Carpet cut into tiles from the likes of Shaw Industries Group—owned by Berkshire Hathaway—and Interface makes carpet modular, portable and easy to install, like a rug. Shaw’s LifeGuard, a waterproof carpet backing that stops spills from spreading to padding and the sub-floor, won a 2019 Edison award in the home-solutions category. It was originally created for nursing homes.
“It’s one of our most successful launches,” says Tim Baucom, president of Shaw, who’s been at the company for a quarter century. He maintains that carpet can “absolutely” be saved.
For those who doubt that any of this will work, Tom Lape, president of Mohawk, points to Tempur-Pedic and how its foam mattress supplanted springs and ignited growth in a very mature industry. “Let’s face it, we’ve got to excite consumers,” he says. “If it can be done, by gosh, in the bedding industry, we can.”
The high end of any market is often a leading indicator for the masses and there are signs of life there. Wealthy homeowners have been buying handmade rugs in increasingly large sizes. They’re getting bolder in their color choices and patterns, especially on stairs. After a trend toward abstract “Jackson Pollock looks,” there’s a recent shift toward structured designs and warm colors, like reds and oranges, says Chad Stark, a third-generation executive at carpet emporium Stark.
At ABC carpet cleaning service & Home, a New York chain founded in 1897, customers are spending $20,000 on living room rugs made from natural fibers like wool and silk and reconsidering installed carpet. “There is a resurgence,” says Bill Ward, ABC’s vice president of carpet. “I can see wall-to-wall coming back.”
Empire says customers who call in looking for hard surfaces are getting past their carpet hangups. “There are some who get it and buy it,” Weinberger says. “But even if they don’t, it gives us a chance to at least have a better conversation about carpet.”